Service that exceeds expectations


We believe exceptional service – for you, the intermediary, and for your clients - is the key to a profitable relationship. We're flexible, innovative and totally committed to making it simple to do business with us. All service is handled from our UK Head Office so you have a single point of contact that offers consistency, quality, flexibility and control.


More about our Intermediary Support, Customer Service, I.T. Support and Claims HERE


We also invest heavily in staff wellbeing and retention; in fact, we're listed in the Sunday Times Top 100 Best Small Companies to Work For and in 2006, received a special award for the Top UK Best Small Company for Staff Wellbeing. We've also recently been awarded the Investors in People accreditation.


And we never rest on our laurels. We have achieved our award-winning service through constant self-evaluation. Service levels are monitored in real time. We undertake full service audits, mystery shopping and call evaluation to ensure we exceed your expectations.


Check out our 10 service commitments


Call us on 0845 365 1723

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