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Norwich Union is an Aviva Company. Aviva is the world's fifth-largest insurance group and the biggest in the UK. Its main activities are long-term savings, fund management and general insurance. Aviva has 58,000 employees serving 35 million customers.

Norwich Union aims to understand and meet the evolving needs of our customers. Rigorous cost control, disciplined underwriting, excellent customer service and product innovation are at the core of our general insurance business. We aim to deliver high-quality sustainable earnings from market-leading positions in personal insurance and selected commercial lines. Our size gives us a solid platform to provide high-quality service, strengthen relationships with our customers and broaden our range of propositions.

• Norwich Union Insurance is the largest general insurer in the UK and produces about 60% of Aviva's general insurance business. It has a market share of 15%.

• The company insures one in five households, one in seven motor vehicles and about 800,000 businesses in the UK. It has 4.3 million customers
• Norwich Union's revolutionary digital flood maps, launched in 2004, gives us a better understanding of flood risk and enable us to offer household insurance to 600,000 more properties in high-risk areas.